Located at 14600 Lakeside Cir, Sterling Heights, MI 48313, Sparkles Jewelry is a family-owned jewelry store specializing in engagement rings, wedding bands, custom jewelry, and in-store repairs. With a commitment to quality and customer satisfaction, Sparkles Jewelry offers a welcoming atmosphere where knowledgeable staff guide clients through the engagement ring creation process. The store features services such as ring resizing, appraisals, engraving, and jewelry upgrades.
Customer feedback highlights the warmth and friendliness of the staff, with positive reviews commending their exceptional service and expertise, particularly regarding custom designs. However, some reviews express concerns about the consistency of product quality and experiences with repairs. Overall, the store operates in Macomb County and seeks to cater to a wide range of jewelry needs.
Operating Hours:
- Monday to Friday: 11 AM - 7 PM
- Saturday: 11 AM - 7 PM
- Sunday: 12 PM - 6 PM
Staff members include Alex, who is noted for his craftsmanship and customer service.
Overall Sentiment from Online Customer Reviews:
Based on 372 reviews, Sparkles Jewelry has a general atmosphere of satisfaction, with approximately 80% of reviews being positive, 15% neutral, and 5% negative. Customers appreciate the friendly service and quality of engagement rings, although some express dissatisfaction with product longevity and repair services.
Best Review:
A customer praised the welcoming nature and customer service at Sparkles Jewelry, noting how staff effectively guided them through selecting an engagement ring and ensuring a smooth purchasing experience.
Worst Review:
Another customer expressed disappointment regarding numerous quality issues with their engagement ring, stating that diamonds fell out shortly after purchase and referencing communication difficulties with the store.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 87.5%
Total Customer Feedback Reviewed: 372
Store Phone Number: 5862474600