Kay Jewelers Lynnhaven Mall, Virginia Beach, VA

Kay Jewelers, located at 701 Lynnhaven Pkwy., H04, Virginia Beach, VA 23452-7299, is a notable jewelry store renowned for its wide array of engagement ring options and personalized customer service. The store operates under the management of skilled staff members, including Nanette and Gemma, who are frequently praised for their knowledgeable and friendly assistance. The establishment is part of Lynnhaven Mall in Virginia Beach, which provides a convenient shopping environment for couples looking for the perfect engagement ring.

Customers appreciate the store's extensive selection of fine jewelry and the unique services they offer, including custom and special orders, diamond upgrades, and jewelry maintenance and repair. Despite some positive feedback emphasizing exceptional service and quality jewelry, the store has also garnered notable criticisms. Many reviewers express frustration with long wait times, lack of follow-through on repairs, and perceived issues with customer service, resulting in a mixed sentiment about their shopping experience.

Overall Sentiment from Online Customer Reviews:
Positive: 30%
Neutral: 10%
Negative: 60%

Operating Hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Staff Members Mentioned:
- Nanette
- Gemma

Best Review: A customer highlighted their positive experience with Gemma, noting her exceptional service and her ability to assist in choosing the perfect ring for an engagement.

Worst Review: One reviewer expressed disappointment regarding a lengthy experience with a diamond replacement, stating that customer service was unhelpful and that there were significant communication issues throughout the process.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.