HomeStore LocatorVAVirginia BeachKay Jewelers Lynnhaven Mall
35% Score | Kay Jewelers Lynnhaven Mall, Virginia Beach, VA

Kay Jewelers, located at 701 Lynnhaven Pkwy., H04, Virginia Beach, VA 23452-7299, is a notable jewelry store renowned for its wide array of engagement ring options and personalized customer service. The store operates under the management of skilled staff members, including Nanette and Gemma, who are frequently praised for their knowledgeable and friendly assistance. The establishment is part of Lynnhaven Mall in Virginia Beach, which provides a convenient shopping environment for couples looking for the perfect engagement ring.

Customers appreciate the store's extensive selection of fine jewelry and the unique services they offer, including custom and special orders, diamond upgrades, and jewelry maintenance and repair. Despite some positive feedback emphasizing exceptional service and quality jewelry, the store has also garnered notable criticisms. Many reviewers express frustration with long wait times, lack of follow-through on repairs, and perceived issues with customer service, resulting in a mixed sentiment about their shopping experience.

Overall Sentiment from Online Customer Reviews:
Positive: 30%
Neutral: 10%
Negative: 60%

Operating Hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Staff Members Mentioned:
- Nanette
- Gemma

Best Review: A customer highlighted their positive experience with Gemma, noting her exceptional service and her ability to assist in choosing the perfect ring for an engagement.

Worst Review: One reviewer expressed disappointment regarding a lengthy experience with a diamond replacement, stating that customer service was unhelpful and that there were significant communication issues throughout the process.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Positivity Score: 35%
Total Customer Feedback Reviewed: 180

Store Phone Number: (757) 486-2433

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Kay Jewelers Lynnhaven Mall
Kay Jewelers Lynnhaven Mall
35%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Kay Jewelers Lynnhaven Mall
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