Jared The Galleria of Jewelry, located at 656 Phoenix Dr, Virginia Beach, VA 23452-7317, operates in Virginia Beach County. With a strong focus on engagement ring creation, the store offers a wide array of options and personalized services. Customers can expect expert assistance in selecting or customizing their jewelry, with knowledgeable staff members readily available to guide buyers through the selection process.
The store provides a comprehensive range of services, including custom jewelry design, on-site repairs, engravings, ring sizing, and regular cleaning services. Jared ensures that their clients receive exceptional care throughout their shopping experience, making it a noted destination for those seeking engagement jewelry.
Operating hours are:
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
Total reviews: 260.
Overall Sentiment from Online Customer Reviews:
- Positive: 68%
- Neutral: 15%
- Negative: 17%
The positive reviews highlight the knowledgeable and attentive staff, particularly mentioning the outstanding service provided for creating and modifying engagement rings. Many customers appreciate the personalized attention they've received.
Conversely, negative reviews focus on inconsistent customer service experiences, including dissatisfaction with communication and handling of repairs. Some customers expressed frustration regarding long wait times and not feeling valued during their visits.
Best Review: A customer praised the team for their exceptional customer service when replacing an engagement ring lost under challenging circumstances, noting the staff’s willingness to assist in such a difficult moment.
Worst Review: Another customer recounted a negative interaction where they felt treated rudely by the jeweler regarding a repair service, expressing disappointment in the treatment despite being a loyal customer.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Staff Members Mentioned:
- Maddie
- Keisha
- Juliet
- Crystal
- Kristy
- Patricia
- Dennis
Positivity Score: 75.5%
Total Customer Feedback Reviewed: 260