Kay Jewelers offers a comprehensive range of services, particularly in engagement ring creation, situated in Pembroke Mall, 4554 Virginia Beach Blvd, Ste. 600, Virginia Beach, VA 23462. The store is known for its extensive selection of engagement rings and jewelry, appealing to various customer needs. Potential buyers have noted a significant focus on customer service, with some employees being highlighted for their pleasant demeanor and helpfulness while assisting customers in navigating options such as engraving and resizing.

However, the reviews are mixed, with several customers expressing disappointment over delays in repairs and resizing, as well as a perceived pushiness from the sales staff regarding credit applications. The overall atmosphere in the store seems to vary, with positive interactions often mentioned alongside concerns of long wait times and varying service quality.

Operating hours for Kay Jewelers are as follows:
- Monday to Thursday: 10:00 AM - 9:00 PM
- Friday to Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 5:00 PM

Phone number: (757) 497-4407

Overall Sentiment from Online Customer Reviews:
- Positive: 40%
- Neutral: 20%
- Negative: 40%

Highlighting various customer experiences, some individuals report excellent service, especially praising specific employees like Ms. Mish for their assistance and courtesy when exploring options for engagement and wedding rings. Conversely, others, like one customer named Claudette, voiced frustration over slow service and poor craftsmanship in ring repairs, leading to dissatisfaction with the store's services.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.