Zales Jewelers, located at 701 Lynnhaven Pkwy., Ste. E13, Virginia Beach, VA 23452, is a well-regarded establishment known for its engagement ring creation and exceptional customer service. This store operates in Virginia Beach and offers a wide variety of fine jewelry, specializing in engagement rings, wedding bands, and custom jewelry. The knowledgeable staff, including Amy Ramirez and store manager Gigi, have been frequently praised for their expertise and enthusiasm in helping customers select the perfect piece for their significant moments. Customers appreciate the personalized service and the ability to have unique designs tailored to their preferences.

Zales provides several services, including custom engagement ring design, jewelry repair, cleaning and inspection, as well as trade-in and upgrade options for purchased items. The atmosphere in the store is described as welcoming, making it a preferred choice for many when choosing significant life events.

Overall Sentiment from Online Customer Reviews:
The sentiment from online customer reviews is predominantly positive, with approximately 82% of responses being favorable, 12% neutral, and 6% negative.

**Customer Reviews Highlights**
Positive reviews often highlight the friendliness and patience of the staff, particularly praising the helpfulness of Amy and Gigi during the selection process. Negative feedback typically relates to delays in service or customer mishaps regarding repairs.

**Best Review:**
Kyra noted that her interactions with Amy and Gigi during a diamond sale were exceptional, highlighting their knowledge and the excellent price they negotiated for her new engagement rings.

**Worst Review:**
A review from Love expressed significant frustration over a long wait time for a ring resizing, criticizing service and quality control with a previous purchase.

**Store Hours:**
| Day | Hours |
|------------|---------------------|
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.