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Kay Jewelers, located at 1901 NW Expressway, Oklahoma City, OK 73118, offers an extensive array of engagement and wedding jewelry, along with personalized customer service. Customers can expect a range of services, including customized engagement ring creation, jewelry maintenance, and repair. The store is known for its friendly staff who aim to provide a welcoming shopping experience. With operational hours from Tuesday to Thursday from 10 AM to 8 PM, Friday and Saturday from 10 AM to 9 PM, Sunday from 11 AM to 7 PM, and Monday from 10 AM to 8 PM, Kay Jewelers caters to the jewelry needs of the Oklahoma County community.
Review analysis of the 154 customer experiences reveals a mixed sentiment towards the store.
Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%
Positive reviews highlight the attentive service provided by the staff, notably Allie and Randell, who are praised for their professionalism and helpfulness in finding the perfect pieces. Customers appreciate the knowledge and care shown during consultations, particularly when creating engagement rings.
Conversely, negative feedback reflects concerns about understaffing during peak times and occasional rude customer service. Some reviewers noted frustrations with long wait times for assistance.
Best Review:
Scott commended the exceptional service provided by Allie and described his visit as the most pleasant jewelry shopping experience he has ever had, noting her helpfulness and thorough knowledge.
Worst Review:
Robbie expressed dissatisfaction, reporting poor staffing levels during a busy sale event, which led to a frustrating experience while trying to get a simple service completed.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
**Opening Hours**
| Day | Hours |
|-----------|-------------------|
| Tuesday | 10 AM - 8 PM |
| Wednesday | 10 AM - 8 PM |
| Thursday | 10 AM - 8 PM |
| Friday | 10 AM - 9 PM |
| Saturday | 10 AM - 9 PM |
| Sunday | 11 AM - 7 PM |
| Monday | 10 AM - 8 PM |
Staff members mentioned include Allie and Randell.
Positivity Score: 70%
Total Customer Feedback Reviewed: 154
Store Phone Number: (405) 767-0400
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