Zales Jewelers, located at 2501 W Memorial Rd, Ste. 235, Oklahoma City, OK 73134-8021, offers a range of jewelry services with a particular emphasis on engagement ring creation. The store has been a staple in the jewelry industry since 1924, providing customers with a variety of engagement rings, wedding bands, and personalized jewelry options. With a strong focus on quality and customer service, Zales is known for helping customers design custom pieces as well as offering repair services, jewelry cleaning, and inspection.

The staff members, including the store manager Heather, have received numerous accolades for their personalized service and professionalism. While most reviews highlight the friendly and knowledgeable staff, a consistent theme in customer feedback reveals both positive experiences and frustrations regarding service speed, communication, and repairs.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

The customer response atmosphere indicates a generally favorable opinion, particularly regarding engagement ring services, although there are notable instances of dissatisfaction related to customer service.

Best Review:
Kylee praised the exceptional service she and her partner received, noting the helpfulness of the staff in securing the best deals during their visit.

Worst Review:
Kindra expressed her disappointment over poor customer service when purchasing an engagement ring, describing her encounters with the associates as cold and dismissive.

**Operating Hours:**

| Day | Hours |
|-----------|---------------------|
| Thursday | 11:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 8:00 PM |
| Tuesday | 11:00 AM - 8:00 PM |
| Wednesday | 11:00 AM - 8:00 PM |

Staff members mentioned include Heather.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.