Zales Jewelers - Penn Square Mall Oklahoma City OK

Zales Jewelers, located at 1901 NW Expressway, Suite 1045, Oklahoma City, OK 73118 in Oklahoma County, is well-known for its engagement ring creation and jewelry services. Customers can expect a vast selection of both classic and contemporary styles, with options for custom engagement rings. The store also offers services such as ring resizing, cleaning, and repairs, alongside a range of fine jewelry and watches.

Staff members are often recognized for their efforts, though experiences reported by customers suggest a mixed atmosphere of engagement and disengagement. The overall sentiment regarding Zales Jewelers is decidedly balanced, with about 50% of reviews being positive, 20% neutral, and 30% negative based on 127 total reviews.

Positive comments often highlight the extensive jewelry selection and competitive pricing, particularly for bridal rings. Conversely, negative feedback frequently cites poor customer service, with several customers mentioning dismissive attitudes from staff and unsatisfactory experiences during purchases and repairs.

**Opening Hours:**
| Day | Hours |
|-----------|---------------------|
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |

**Overall Sentiment from Online Customer Reviews:**
- Positive: 50%
- Neutral: 20%
- Negative: 30%

Best Review: Hope Brund acknowledged the store's excellent selection and courteous service when she purchased her engagement and wedding rings.

Worst Review: Karen S. experienced significant frustration after Zales mishandled her late husband's wedding ring, leading to an unsatisfactory service and a lack of empathy from the staff.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.