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Russell's Jewelers, located at 9038 Wilshire Blvd, Beverly Hills, CA 90211, specializes in creating unique engagement rings and offers a variety of other jewelry services. Customers have highlighted the store's ability to provide custom designs and quality engagement rings. The owner, Russell, is noted for his personal touch and attention to detail, which has garnered him a loyal customer base. However, the store has faced criticism as well, with reports of unsatisfactory customer service and issues concerning refunds.
Total number of reviews reviewed: 9
Overall Sentiment from Online Customer Reviews:
Positive: 33%
Neutral: 11%
Negative: 56%
**Best Review:**
A customer praised Russell for his friendly demeanor and exceptional service when fixing a watch, noting his willingness to help without charge, which created a welcoming atmosphere.
**Worst Review:**
One reviewer expressed frustration over a delayed order and lack of communication regarding a refund, describing the experience as disappointing and accusing the store of poor business practices.
Location: 9038 Wilshire Blvd, Beverly Hills, CA 90211
Phone Number: (310) 276-3400
**Operating Hours:**
- Monday: 10:00 AM – 7:00 PM
- Tuesday: 10:00 AM – 7:00 PM
- Wednesday: 10:00 AM – 7:00 PM
- Thursday: 10:00 AM – 7:00 PM
- Friday: 10:00 AM – 7:00 PM
- Saturday: 10:00 AM – 7:00 PM
- Sunday: Closed
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*
Positivity Score: 38.5%
Total Customer Feedback Reviewed: 9
Store Phone Number: 3102763400
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