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XIV Karats Ltd, located at 314 S Beverly Dr, Beverly Hills, CA 90212, is a distinguished jeweler known for its exceptional engagement ring creation and outstanding customer service. With a robust inventory of natural, conflict-free diamonds and a variety of settings, they cater to a wide range of budgets and styles, ensuring that every customer finds their perfect piece. The store features a welcoming atmosphere, with knowledgeable staff, including Yossi and Allison, who are praised for their attentive service and expertise in jewelry design.
Operating hours are as follows:
- Monday: 11:00 AM - 4:00 PM
- Tuesday: 11:00 AM - 4:00 PM
- Wednesday: 11:00 AM - 4:00 PM
- Thursday: 11:00 AM - 4:00 PM
- Friday: 11:00 AM - 4:00 PM
- Saturday: 11:00 AM - 4:00 PM
- Sunday: Closed
Overall sentiment from online customer reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%
With a total of 404 reviews analyzed, customers frequently commend the large selection of jewelry, reasonable pricing, and the personalized care they receive during the engagement ring shopping process. However, some have expressed concern about the wait times during busy hours and occasional understaffing, leading to less personalized service.
Best Review:
Shira praised the beautiful selection and attentive customer service, highlighting the ability to match prices with various budgets while ensuring a delightful shopping experience.
Worst Review:
Stacey expressed dissatisfaction with her experience, mentioning a lack of personalized attention and responsiveness from staff, particularly during a busy visit.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Staff members mentioned: Yossi, Allison.
Positivity Score: 90%
Total Customer Feedback Reviewed: 404
Store Phone Number: 3105511212
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