Zales Jewelers - Downtown Summerlin Las Vegas NV

Zales Jewelers, located at 1980 Festival Plaza Dr., Ste. 140, Las Vegas, NV 89135, operates in Clark County. Known for its extensive collection of fine jewelry, Zales specializes in creating exquisite engagement rings tailored to the customer's specifications. The store offers a variety of services including custom jewelry design, repairs, cleaning, inspections, and a trade-in program for diamond jewelry.

Customer feedback indicates a mixed experience at this location. While many reviewers praise the knowledgeable and friendly staff, particularly highlighting the assistance of associates like Trent, Heidi, and Ruby, there are notable complaints regarding customer service experiences. Reviews point out lengthy wait times at the counter and issues with repairs and order accuracy.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 15%
Negative: 20%

Zales has received approximately 99 reviews, reflecting a diverse range of opinions.

Best Review: A customer named Melinda spoke highly of the exceptional customer service, particularly praising Trent for accommodating their needs and ensuring they left with the perfect shape and size for their engagement ring.

Worst Review: A reviewer named Claire expressed frustration over a negative interaction with a staff member, citing a lack of empathy and concern regarding their ruined wedding ring during a repair.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Day | Hours |
|-----------|----------------|
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |

Staff mentioned: Trent, Heidi, Ruby.