From The Vault, Louisville, KY

From The Vault Jewelers is a family-owned jewelry store located at 3720 Frankfort Ave, Louisville, KY 40207, specializing in custom engagement ring creation, jewelry repair, and engraving services. The store’s dedicated team comprises skilled professionals who are passionate about helping customers design unique, personalized pieces, especially engagement rings. Their attentive service has garnered much praise, with many clients highlighting the exceptional quality of custom designs and repairs. The owner, Sheila Newton, along with staff members Graham and Phyllis, ensure a welcoming and knowledgeable environment for all visitors.

The overall customer feedback indicates a predominantly positive reception, with detailed reviews emphasizing the friendly service and the high caliber of craftsmanship. However, there are mentions of occasional communication delays and mixed experiences regarding specific repair requests.

Overall Sentiment from Online Customer Reviews:
- Positive: 76%
- Neutral: 15%
- Negative: 9%

The store has accumulated a total of 74 reviews, reflecting a consistent engagement with clients.

Best Review: A customer praised From The Vault for their excellent service in resizing their wedding set, noting they appreciated the in-house work and the deep clean included with the service.
Worst Review: Another customer expressed disappointment in the communication regarding the resizing of a ring, feeling unsatisfied with the lack of follow-up after the promised timeframe.

Operating Hours:
- Tuesday: 10 AM - 5 PM
- Wednesday: 10 AM - 5 PM
- Thursday: 10 AM - 5 PM
- Friday: 10 AM - 5 PM
- Saturday: 10 AM - 3 PM
- Sunday: Closed
- Monday: Closed

Staff Members: Sheila Newton, Graham, Phyllis

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.