Kay Jewelers Pearlridge Center, Aiea, HI

Kay Jewelers, located at 98-1005 Moanalua Rd, Aiea, HI 96701, is a renowned jewelry store in Honolulu County specializing in engagement ring creation and quality customer service. With a quality selection of engagement rings and other fine jewelry, the store aims to provide a pleasant shopping experience. Customers have noted the extensive knowledge of the staff, particularly praising employees such as Marcus and Kalei for their helpfulness and personalized service. The store is committed to understanding customers’ preferences to find the perfect ring.

Positive reviews highlight the welcoming atmosphere, attentive service, and skilled assistance in ring selection. Many customers appreciate the patience and care shown by staff, making engagement ring shopping a memorable experience. They commend the knowledgeable staff who are willing to assist customers without overselling or pressuring purchases.

However, there are negative sentiments focusing on inconsistent service quality, where some shoppers reported feeling ignored or rushed, particularly during busy periods. In certain instances, the store was criticized for not maintaining proper communication about order statuses.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

Opening Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 10:00 AM - 6:00 PM

Staff Members:
- Marcus
- Kalei

Best Review: Charla mentioned how a staff member named Connie helped create her dream wedding ring, expressing immense satisfaction with her service.

Worst Review: Lani shared a disheartening experience where inadequate service led to feelings of frustration and disappointment, affecting her overall impression of the store.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.