Brax Jewelers, Newport Beach, CA
Brax Jewelers, located at 3601 Jamboree Road, Suite 15A, Newport Beach, CA 92660, is a renowned establishment specializing in creating custom engagement rings and fine jewelry. With a commitment to exceptional service and quality, the store has become a go-to destination for couples seeking personalized engagement rings. The knowledgeable staff, including owner Amy and team members like Shannon and Trinity, are dedicated to guiding customers through the ring creation process. They provide a welcoming atmosphere where customers feel valued and supported, making the experience memorable.
Brax Jewelers also offers a range of services including jewelry repairs, watch resizing, and custom designs, ensuring that they can meet various jewelry needs for their clientele across Orange County. With 566 reviews, the store maintains a strong reputation among its customers.
Overall Sentiment from Online Customer Reviews:
Customer reviews reflect a positive atmosphere with an estimated sentiment score of 95% positive, 5% neutral, and 0% negative. The vast majority of reviewers commend the staff's friendliness, expertise, and the quality of the pieces offered. Compliments are often directed toward the personalized service and the stunning selection of engagement rings.
Best Review:
A customer named Jennifer expressed her gratitude for the outstanding service and beautifully designed engagement ring she received. She noted that the staff was extremely knowledgeable and went above and beyond in helping her select the perfect piece.
Worst Review:
A customer named Aaron shared a less favorable experience, mentioning that he felt excluded when entering the store, as he was not immediately welcomed warmly, creating a feeling of being treated more like an obligation than a valued customer.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
| Operating Hours |
|----------------------|
| Monday to Friday: 10:00 AM - 6:00 PM |
| Saturday: 11:00 AM - 4:00 PM |
| Sunday: Closed |
Staff members mentioned: Amy, Shannon, Trinity.
