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Gail Jewelers, located at 844 Avocado Ave, Newport Beach, CA 92660, operates in Orange County and is known for its specialized services in engagement ring creation. The staff, including owner Barry and jeweler Ruthie, are recognized for their commitment to providing personalized and attentive service. With 45 reviews encompassing a range of feedback, the store has built a reputation for quality craftsmanship and a supportive shopping environment.
Customer service stands out positively in multiple reviews, with many clients expressing satisfaction with the bespoke engagement ring process. Shopping experiences often highlight the knowledgeable staff who take time to educate clients and ensure they find the perfect ring. The store's ambiance is described as welcoming, with a family-oriented approach that enhances the customer experience.
Conversely, some reviews mention instances of unprofessional service, particularly in moments of high traffic when staff may seem rushed or inattentive. It’s essential to consider this mixed feedback, ensuring potential customers approach with realistic expectations about busy periods.
Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 15%
- Negative: 10%
Best Review: A customer shared their delight in working with Gail and Ruthie for a custom engagement ring. They praised the cordial atmosphere and how the team guided them throughout the buying process, leaving them very satisfied with the final product.
Worst Review: Another customer expressed disappointment due to a less-than-friendly interaction with staff, indicating a lack of attentiveness that detracted from their shopping experience and ultimately led them to seek their purchase elsewhere.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Operating Hours:**
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: Closed
**Staff Members:**
- Barry
- Ruthie
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 45
Store Phone Number: 7149791631
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