W.M. Harold & Sons Fine Jewelry, located at 3116 Newport Blvd, Newport Beach, CA 92663, is known for its excellence in engagement ring creation and superior customer service. With over 78 reviews on various platforms, this jeweler has established a strong reputation in Orange County.

The store offers a wide range of services including custom engagement ring design, jewelry repair, resizing, and cleaning. The staff is recognized for their personalized approach, taking time to understand customer preferences, budgets, and style. Many customers commend Ben and the team for their patience, knowledge, and dedication to delivering high-quality craftsmanship.

While customer feedback is predominantly positive, there are some negative experiences documented. A few customers expressed dissatisfaction with specific interactions, noting instances of feeling dismissed or undervalued. However, these concerns are generally outweighed by the numerous glowing reviews praising the attentive service and quality of the jewelry offered.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

**Opening Hours:**

| Day | Hours |
|------------|----------------|
| Tuesday | 10 AM - 5 PM |
| Wednesday | 10 AM - 5 PM |
| Thursday | 10 AM - 5 PM |
| Friday | 10 AM - 5 PM |
| Saturday | 10 AM - 5 PM |
| Sunday | Closed |
| Monday | Closed |

**Staff Members:**
- Ben Harold
- Tim Harold

Best Review:
A customer highlighted the exceptional service received from Ben, noting how he patiently guided them through the selection process for an engagement ring, ensuring they found the perfect option within their budget.

Worst Review:
Another review indicated that a customer felt their needs were not met, noting a lack of engagement from an employee during their visit, leading to a disappointing experience.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.