JB Diamonds and Fine Jewelry, located at 369 San Miguel Dr #155, Newport Beach, CA 92660, is a well-regarded jeweler that has been serving the Newport Beach and Orange County area since 1983. With a focus on custom engagement ring creation, they offer exceptional craftsmanship and personalized service. The skilled team, including notable staff such as Jules and Roy, is dedicated to making your jewelry dreams a reality. Customers have praised the store for its welcoming atmosphere, extensive selection, and competitive pricing, frequently highlighting the expert guidance during the ring design process. The in-house design capabilities, including 3D modeling and custom wax printing, allow for a seamless experience from concept to completion.

Reviews indicate that customers value the high-quality materials and innovative designs, often remarking on the personalized attention they receive. However, some customers have encountered issues regarding communication and service times, which led to dissatisfaction in certain instances.

Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Highlighting the sentiment, customers appreciate the friendly service and expertise at JB Diamonds. Yet, concerns about response times and miscommunications have been noted.

Best Review:
A customer commended the jeweler for their unparalleled customer service and expertise in custom ring design, noting the flexibility and creativity displayed throughout the process.

Worst Review:
One customer expressed frustration over a specific service issue, detailing a misunderstanding about a repair order and a delay in service that left them feeling dissatisfied.

**Operating Hours:**
- Monday to Friday: 11:00 AM - 6:00 PM
- Saturday: 11:00 AM - 3:00 PM
- Sunday: Closed

**Staff Members:**
- Jules
- Roy

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.*