Royal Jewelers, located at 1280 Bison Ave Ste B6, Newport Beach, CA, specializes in crafting exquisite engagement rings and offers a range of custom jewelry services. With a stellar reputation, the store has garnered a total of 126 reviews, highlighting their commitment to customer satisfaction and exquisite craftsmanship.
The owner, Melissa Weiler, and her skilled team, including notable staff members like Ingrid and Jeff, are renowned for their personable service and deep jewelry knowledge. Customers frequently commend the team for their painstaking attention to detail when creating custom rings and their friendly, welcoming atmosphere. Royal Jewelers prides itself on being family-owned since 1991, having established itself as a trusted jeweler in Orange County.
However, a few negative sentiments have surfaced regarding pricing on some items and the value offered for consignment sales compared to competitors. Customers emphasized the importance of clear communication about pricing and expectations, particularly when it comes to selling jewelry.
Overall Sentiment from Online Customer Reviews:
Positive: 87%
Neutral: 8%
Negative: 5%
**Best Review:** Casey praised Royal Jewelers for the exceptional service during the creation of her custom sapphire wedding band. She highlighted Ingrid's patience and guidance throughout the design process.
**Worst Review:** Cheryl expressed disappointment in the undervalued offer for her late mother's diamond ring, feeling the pricing was unfair compared to other appraisers.
Open Hours:
- Mon: 11:00 AM - 6:00 PM
- Tue: 11:00 AM - 6:00 PM
- Wed: 11:00 AM - 6:00 PM
- Thu: 11:00 AM - 6:00 PM
- Fri: 11:00 AM - 6:00 PM
- Sat: 11:00 AM - 6:00 PM
- Sun: Closed
Staff members include:
- Melissa Weiler (Owner)
- Ingrid
- Jeff
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.