Jewelers On Time, located at 149 Riverside Ave, Suite E in Newport Beach, CA, serves as a key player in the jewelry scene of Orange County, especially for those seeking custom engagement rings. With a strong reputation reflected in over 144 reviews, this shop stands out for its exceptional service and an in-depth understanding of high-end watches, including prominent brands like Rolex and Patek Philippe.

Led by the knowledgeable Nguyen twins, Kenny and Victor, their team is dedicated to creating a comfortable and welcoming atmosphere, ensuring that each customer feels valued. They excel in helping couples design unique engagement rings, offering personalized guidance through every step of the process. The service spans everything from selecting the perfect diamond to crafting a bespoke setting that tells a couple's story. Customers appreciate the friendly, non-pressuring environment, and many return for repairs and other jewelry needs.

Customer Sentiment: Around 80% of reviewers express high satisfaction, while a small 10% have neutral feelings, and another 10% have raised concerns about service experiences.

Opening Hours:
Monday to Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed

Best Review: Mark commended the personalized customer service, noting that the owners treated him like a friend throughout the entire buying experience, making him feel at home in the store.

Worst Review: Jamie voiced disappointment regarding communication issues, specifically about her jewelry order status, which left her feeling sidelined.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.