Carats Fine Jewelry and Watches is a family-owned jewelry store located at 1922 Bay Rd, Sarasota, FL 34239, specializing in engagement ring creation and a wide range of fine jewelry services. The team, led by proprietors Greg and Tatiana Twarowski, is known for their commitment to quality and personalized customer service, ensuring an enjoyable experience for those seeking to create the perfect engagement ring.

The store offers a variety of services, including on-site jewelry repair, custom design options, and estate jewelry purchasing. Customers frequently praise the knowledgeable staff for their warmth and willingness to assist. Many highlight the exceptional atmosphere and the attention to detail provided during the engagement ring selection and design process. The friendly ambiance is complemented by the provision of refreshments while customers browse.

However, some reviews indicate minor concerns regarding pricing and an isolated negative experience related to service timing. Despite this, the overall impression remains overwhelmingly positive.

Overall Sentiment from Online Customer Reviews:
- Positive: 88%
- Neutral: 8%
- Negative: 4%

Highlight Reviews:
Best Review: A customer commended the staff for their accommodating nature and expertise during the engagement ring selection, specifically mentioning the commitment to ensuring satisfaction and exceptional service.
Worst Review: A customer expressed disappointment regarding a service timing issue, which left them feeling inconvenienced during their visit.

Operating Hours:
- Monday: 10:00 AM - 4:00 PM
- Tuesday: 10:00 AM - 4:00 PM
- Wednesday: 10:00 AM - 4:00 PM
- Thursday: 10:00 AM - 4:00 PM
- Friday: 10:00 AM - 4:00 PM
- Saturday: Closed
- Sunday: Closed

Staff Members:
- Greg Twarowski
- Tatiana Twarowski

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.