Friend's Jewelers, located at 1387 Main St, Sarasota, FL 34236, operates in Sarasota County and specializes in custom engagement ring creation and jewelry repair. With a primary focus on providing personalized service, the staff, including owner Tom Friend, is noted for their commitment to customer satisfaction and offers a unique selection of rings, necklaces, earrings, and more. The jewelry store has received a mix of reviews, including comments on the quality of services offered as well as some concerns about customer service experiences.

The store's operating hours are as follows:

| Day | Hours |
|-----------|----------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 4:00 PM |
| Wednesday | 10:00 AM - 4:00 PM |
| Thursday | 10:00 AM - 4:00 PM |
| Friday | 10:00 AM - 4:00 PM |
| Saturday | Closed |
| Sunday | Closed |

Overall sentiment from online customer reviews:
Positive sentiment: 60%
Neutral sentiment: 20%
Negative sentiment: 20%

Customer feedback indicates a generally favorable view of Friend's Jewelers, particularly for the quality of jewelry and repair services. Positive reviews often highlight the friendly and helpful nature of the staff, recommending them for jewelry repairs and unique custom options. However, some negative experiences were noted, focusing on issues with customer service and communication regarding specifications for repairs.

Best Review:
Jay Fell commended the store for its excellent service and competitive pricing, stating that it is the best option for jewelry needs in Sarasota.

Worst Review:
Mari D. expressed frustration with the lack of communication and unhelpful customer service when attempting to have rings restyled, feeling the staff had not properly addressed her requests.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.