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Diamond House, located at 9343 E Shea Blvd, Ste 130, Scottsdale, AZ, is a cherished destination for those looking to create exquisite engagement rings. Set in Maricopa County, this family-owned store has earned a stellar reputation from its 29 reviews, showcasing the team's commitment to quality and personalized service.
The experienced staff, including Gabby and Richard, are known for their welcoming demeanor and expertise in jewelry design. Customers rave about the hands-on approach of the team, who take the time to understand each client's unique vision while providing insights into diamonds and settings. The spacious showroom allows for ample exploration, creating a friendly atmosphere where customers can feel relaxed and supported throughout their ring creation journey. While the feedback is largely positive, a couple of reviews indicate some customers faced communication challenges, particularly regarding service delays.
Customer Sentiment: Approximately 80% of customers are highly satisfied, while 10% have expressed neutral feelings and 10% have encountered issues.
Opening Hours:
Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed
Best Review: Kathy praised Gabby for her patience and expertise while crafting a stunning custom wedding set, emphasizing the exceptional customer care she received.
Worst Review: Elma expressed disappointment over her wedding band losing stones frequently and reported difficulties in reaching the store for warranty issues, feeling let down by the customer service.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 29
Store Phone Number: 4804211897
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