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The Diamond Vault located at 7119 E Shea Blvd, Suite 104, Scottsdale, AZ 85254, is a renowned establishment in Maricopa County specializing in creating exquisite engagement rings. With a remarkable total of 259 customer reviews, the store has built a strong reputation for its inviting atmosphere and knowledgeable staff, particularly the owner Oren. The range of services includes custom engagement ring design, jewelry repair, and a commitment to sourcing certified diamonds, with an emphasis on quality and affordability.
Customers frequently highlight the exceptional customer service provided, with many noting how Oren prioritizes education about diamonds and jewelry, ensuring clients feel confident in their decisions. The store's offerings are often described as both high-quality and competitively priced, making it a popular choice for couples embarking on their engagement journey.
However, some reviews indicate moments of dissatisfaction, particularly regarding follow-up communication on specific inquiries, which may leave potential clients feeling a bit overlooked after initial interactions.
Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 8%
Negative: 2%
Best Review: A customer praised Oren for his patience and expertise while designing an engagement ring, emphasizing the beautiful final product that exceeded expectations.
Worst Review: One customer expressed disappointment in the lack of attention received during their visit, feeling ignored and unwelcome.
**Opening Hours:**
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 4:00 PM
- Saturday: Closed
- Sunday: 12:00 PM - 5:00 PM
Staff members mentioned include Oren, who is noted for his extensive knowledge and friendly demeanor.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 94%
Total Customer Feedback Reviewed: 259
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