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Kay Jewelers, located at 7014 E Camelback Rd., Ste. 2080, Scottsdale, AZ 85251-1227, operates in Maricopa County. Their phone number is (480) 941-8877. This jewelry store specializes in engagement ring creation and offers a variety of services including jewelry maintenance and repair, custom and special orders, appraisals, and financing options.
Staff members are known for their varying levels of service quality. Positive mentions highlight the helpfulness of certain associates, such as a sales representative named Shauna, who is appreciated for her attentive and friendly nature, especially when assisting customers with engagement ring selections. However, some reviews note negative experiences concerning long wait times for service, issues with communication, and instances of perceived rudeness from staff members.
Overall Sentiment from Online Customer Reviews:
The overall sentiment from online customer reviews is mixed, with an approximate score of 55% positive, 20% neutral, and 25% negative. Many customers commend the quality and variety of rings available, while others express dissatisfaction with customer service experiences and delays in service.
Opening Hours:
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM
Best Review:
Isabella appreciated the exceptional service received from a staff member, praising their knowledge and kindness during her visit.
Worst Review:
Kevin conveyed frustrations regarding disorganization and the lack of assistance from staff, feeling ignored and unvalued as a customer.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 65%
Total Customer Feedback Reviewed: 112
Store Phone Number: (480) 941-8877
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