Golden State Jewelers, located at 996 Florin Rd B, Sacramento, CA 95831, is a reputable jewelry store known for its dedicated services in engagement ring creation and other jewelry needs. The phone number to reach the store is (916) 421-5284.
With a collection of 45 reviews, the general sentiment among customers reflects a mixture of positive and negative experiences. The positive feedback highlights the friendly and knowledgeable owner, James, and the personalized service provided by him and his family. Many customers appreciate the competitive pricing and excellent customer service, especially regarding engagement rings and custom jewelry. Positive reviews frequently mention that the staff is attentive and takes the time to help customers find precisely what they are looking for.
Conversely, some customers have experienced challenges, such as dissatisfaction with repair services and perceived overpricing on certain tasks like battery replacements. Issues regarding communication and professionalism were noted as well, causing a few patrons to question their future visits.
Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 10%
Negative: 15%
Opening Hours:
- Wednesday: 12 PM - 5 PM
- Thursday: 12 PM - 5 PM
- Friday: 12 PM - 5 PM
- Saturday: 12 PM - 5 PM
- Sunday: 12 PM - 5 PM
- Monday: 12 PM - 5 PM
- Tuesday: 12 PM - 5 PM
Best Review:
A customer praised the expertise of James and his family, noting how they always deliver high-quality pieces and exceptional service, stating that they feel welcomed every time they visit the store.
Worst Review:
Another customer expressed disappointment regarding a watch battery replacement, feeling that the service was overpriced and the communication lacked professionalism, which ultimately led them to seek other options nearby.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 80%
Total Customer Feedback Reviewed: 45