Kay Jewelers, located at 1689 Arden Way, Space 1096, Sacramento, CA 95815-4030, is a prominent jewelry store specializing in engagement ring creation and various jewelry services within Sacramento County. With a phone number of (916) 641-5820, the store operates with dedicated hours and a range of services that include custom and special orders, jewelry maintenance and repair, appraisals, and financing options.

The staff members, including the manager Nemo and jewelry consultants such as Jenna and Maria Santos, have been highlighted positively in numerous customer reviews for their attentive service and expertise. Many customers have noted the store's extensive selection of engagement rings and friendly assistance during the ring creation process, particularly appreciating the personalized approach taken by the staff.

However, there is a segment of reviews that reflects dissatisfaction, particularly regarding slow service, issues with repairs and warranties, and customer service inconsistencies. The store holds around 73 reviews, showcasing varied experiences from the clientele.

Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%

Best Review: One customer appreciated the exceptional service provided by Maria, noting her friendly approach and professionalism during the engagement ring selection process.

Worst Review: Another customer expressed frustration over a delayed repair service, highlighting a lack of communication on the store's part regarding the status of jewelry under warranty.

Opening Hours:
| Day | Hours |
|-----------|-----------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |

Staff Members Mentioned:
- Nemo (Manager)
- Jenna
- Maria Santos

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.