HomeStore LocatorNCFayettevilleKay Jewelers Cross Creek Mall
50% Score | Kay Jewelers Cross Creek Mall Fayetteville NC

Kay Jewelers, located at 218 Cross Creek Mall, Fayetteville, NC 28303, offers a range of services focusing primarily on engagement ring creation, alongside other fine jewelry selections. Their staff is known for being friendly and knowledgeable, with individuals like Paul Locklear and Wazhma often mentioned positively. Customer feedback highlights the professional atmosphere and excellent service provided during engagements, with dedicated staff committed to ensuring an enjoyable experience for those seeking memorable pieces.

The store operates in Cumberland County and is open the following hours:

| Day | Hours |
|-----------|---------------------|
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |

Overall Sentiment from Online Customer Reviews:
The sentiment surrounding Kay Jewelers is mixed. With a total of 249 reviews, approximately 40% of the reviews are positive, 20% neutral, and 40% negative in nature. Customers have praised the helpfulness of the staff, particularly in engagement ring inquiries. However, recurring issues with customer service and communication have been points of frustration for some.

Best Review:
A customer named Aleya appreciates the consistent service at Kay Jewelers, noting how the staff recognizes her and her family upon every visit, delivering a warm and friendly atmosphere throughout the years.

Worst Review:
Christina described a troubling interaction with the management, citing an unacceptable experience regarding communication issues, which left her feeling disrespected and frustrated.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Positivity Score: 50%
Total Customer Feedback Reviewed: 249

We strive to provide a balanced perspective to help buyers make informed decisions. This review and rating are based on public data, customer feedback, and expert analysis. Willyou.net is not affiliated with the jeweler mentioned. Please verify details with the retailer before purchasing.
Read our full review of all Kay Jewelers locations here
Kay Jewelers Cross Creek Mall
Kay Jewelers Cross Creek Mall
50%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Kay Jewelers Cross Creek Mall

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