Kay Jewelers, located at 218 Cross Creek Mall, Fayetteville, NC 28303, offers a range of services focusing primarily on engagement ring creation, alongside other fine jewelry selections. Their staff is known for being friendly and knowledgeable, with individuals like Paul Locklear and Wazhma often mentioned positively. Customer feedback highlights the professional atmosphere and excellent service provided during engagements, with dedicated staff committed to ensuring an enjoyable experience for those seeking memorable pieces.

The store operates in Cumberland County and is open the following hours:

| Day | Hours |
|-----------|---------------------|
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |

Overall Sentiment from Online Customer Reviews:
The sentiment surrounding Kay Jewelers is mixed. With a total of 249 reviews, approximately 40% of the reviews are positive, 20% neutral, and 40% negative in nature. Customers have praised the helpfulness of the staff, particularly in engagement ring inquiries. However, recurring issues with customer service and communication have been points of frustration for some.

Best Review:
A customer named Aleya appreciates the consistent service at Kay Jewelers, noting how the staff recognizes her and her family upon every visit, delivering a warm and friendly atmosphere throughout the years.

Worst Review:
Christina described a troubling interaction with the management, citing an unacceptable experience regarding communication issues, which left her feeling disrespected and frustrated.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.