Heritage Jewelers, located at 114 Westwood Shopping Center, Fayetteville, NC 28314, is a veteran-owned jewelry store that has been serving the community since 1974. Specializing in custom engagement ring designs, they offer a wide array of military and fine jewelry, as well as repair services. Customers have praised the knowledgeable staff, including Ken Berti, the current president, and their custom design expert, Mark Miller. Their commitment to customer satisfaction is apparent in their attentive service and the quality of their craftsmanship.

In the collection of reviews covering a total of 36 submissions, the overall sentiment reflects a largely positive atmosphere. Customers frequently highlight the friendly service, craftsmanship, and the unique military jewelry offered. However, there are some critiques regarding pricing and service consistency, particularly surrounding ring resizing, which suggests a mixed experience for some.

Overall Sentiment from Online Customer Reviews:
- Positive: 80%
- Neutral: 15%
- Negative: 5%

Highlights of customer experiences include their appreciation for the team's helpfulness and the quality of custom designs, while a few reviews indicated dissatisfaction with specific service incidents.

Best Review:
A customer named Madeline emphasized her satisfaction with a beautifully crafted custom wedding anniversary band, expressing admiration for the detailed engagement with the designer during the process.

Worst Review:
Don remarked on a poor experience when a simple battery change on his watch resulted in complications, ultimately directing him to an authorized repair service due to alleged mishandling.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

| Operating Hours |
|------------------|
| Monday: 10 AM - 5 PM |
| Tuesday: 10 AM - 5 PM |
| Wednesday: 10 AM - 5 PM |
| Thursday: 10 AM - 5 PM |
| Friday: 10 AM - 5 PM |
| Saturday: 10 AM - 4 PM |
| Sunday: Closed |

Staff Members:
- Ken Berti
- Mark Miller