Zales Jewelers at Cross Creek Mall in Fayetteville, NC, specializes in engagement ring creation and a range of jewelry services. The store boasts a skilled staff dedicated to helping customers find exceptional pieces, including customized engagement rings, which can also be ordered online for in-store pickup. Located at 245 Cross Creek Mall, Ste. Tc 9, Fayetteville, NC 28303, and reachable at (910) 487-6100, Zales operates during the following hours:

| Day | Hours |
|-----------|--------------------|
| Thursday | 11:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 8:00 PM |
| Tuesday | 11:00 AM - 8:00 PM |
| Wednesday | 11:00 AM - 8:00 PM |

The store is situated in Cumberland County and offers various services, including jewelry and watch repair, cleaning and inspection, as well as trade-ins and upgrades for previously purchased items.

Overall Sentiment from Online Customer Reviews:
The overall reception of Zales Jewelers seems mixed, with approximately 30% of reviews indicating a positive experience, 20% neutral, and 50% negative. Many customers have praised the selection and professionalism of the associates, while others have reported poor service and long wait times.

Best Review:
One customer noted that the customer service was exemplary, highlighting the staff's friendliness and their ability to assist in finding the perfect engagement ring.

Worst Review:
A different review described significant frustration with the service, mentioning rude behavior from staff and a lack of follow-through on commitments, resulting in a deeply unsatisfactory experience.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff members mentioned include Bernice Cruz.