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KAY Jewelers, located at 4800 S Hulen St, Suite 215, Fort Worth, TX 76132, is a well-established jeweler known for delivering exceptional engagement ring creation and stellar customer service. With a focus on providing a supportive atmosphere, the knowledgeable staff, including noted team members like Kara and Yolanda, assist couples in exploring options tailored to their preferences and budgets. This store is situated in Tarrant County and is celebrated for its commitment to customer satisfaction while offering a wide range of fine jewelry services, including custom and special orders, jewelry maintenance, and repairs.
Operating hours for KAY Jewelers are as follows:
| Day | Hours |
|-----------|-------------------------|
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
Overall sentiment from online customer reviews:
Customer feedback reflects a mixed atmosphere. Positive reviews indicate a supportive environment, with staff praised for patience and helpfulness, especially in guiding customers through the engagement ring selection process. However, negative sentiments point to inconsistency in service quality; some customers report unpleasant experiences due to perceived pushiness or issues with order fulfillment. Based on the reviews analyzed, positive sentiment is approximately 60%, neutral 25%, and negative sentiment at 15%.
Highlight Reviews:
Best Review: Frank noted a fantastic experience with Kara, emphasizing her friendliness and ability to stay within budget while assisting in selecting wedding bands, making the long drive worth it.
Worst Review: Don expressed frustration over the poor repair service received at another location within the chain, ultimately leading to a loss of confidence in the brand after lengthy wait times and unsatisfactory communication.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 72.5%
Total Customer Feedback Reviewed: 196
Store Phone Number: (716) 206-2402
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