Southwest Gold and Silver, located at 5124 Camp Bowie Blvd, Fort Worth, TX 76107, is a family-owned jewelry store with over 35 years of experience in the industry. The business is operated by Guy Cook, continuing the legacy started by his father, Randy Cook, and boasts a commitment to quality service and customer satisfaction. The store specializes in creating custom engagement rings and offers a wide array of services including buying and selling gold, silver, platinum, US coins, jewelry, and more. Customers particularly appreciate the knowledgeable and friendly staff who provide personalized service tailored to each individual’s needs.

With a total of 107 customer reviews, sentiments for Southwest Gold and Silver are as follows:

Overall Sentiment from Online Customer Reviews:
- Positive: 80%
- Neutral: 15%
- Negative: 5%

Positive reviews highlight excellent customer service, fair pricing, and a great selection of jewelry. Reviewers often mention the helpfulness and professionalism of the staff. However, some negative feedback indicates instances of poor communication regarding delays and unsatisfactory appraisals.

Best Review: A reviewer named Jamie noted the staff's friendliness and professionalism, expressing satisfaction with the fair prices offered for selling silver jewelry.

Worst Review: Mike expressed frustration regarding a delayed order for krugerrands, stating that he had difficulties in reaching the store for updates.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Operating Hours:**
| Day | Hours |
|-----------|----------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 3:00 PM |
| Sunday | Closed |

Staff Members: Guy Cook, Randy Cook