Zales Jewelers, located at 4800 S Hulen St., Ste. 2060, Fort Worth, TX 76132-1419, is a prominent destination for engagement ring creation and jewelry services in Tarrant County. The store is known for its extensive selection of diamonds and custom jewelry options, allowing customers to create unique engagement rings tailored to their preferences. With a commitment to quality, Zales offers in-store ordering, repair services, and complimentary cleaning and inspections.
The store operates under the management team, including staff members who have been recognized for their knowledge and customer service. Customers can expect assistance with personalized ring design, resizing, and repairs, ensuring an enjoyable shopping experience.
Operating Hours:
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
Overall Sentiment from Online Customer Reviews:
Overall, the reviews indicate mixed sentiments about Zales Jewelers, with approximately 30% positive, 10% neutral, and 60% negative feedback. While many praise the knowledgeable staff and the wide selection of jewelry, numerous complaints focus on customer service issues and ring repair experiences.
Best Review:
A customer highlighted the excellent service from a staff member named Julia, who was noted for her helpfulness and ability to assist in finding the perfect engagement ring.
Worst Review:
Another reviewer expressed significant disappointment after their ring, which was sent for resizing, returned broken, causing stress before an engagement event.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 35%
Total Customer Feedback Reviewed: 131