Kay Jewelers, located in La Plaza Mall, 2200 S 10th St, McAllen, TX 78503, is a notable destination for those seeking engagement ring creation services. The store operates in Hidalgo County and provides a variety of services, including custom engagement ring designs and jewelry maintenance. The experienced staff offers personalized assistance to clients, ensuring they have an enjoyable and informative experience while selecting their perfect ring.

With a total of 81 reviews collected from various platforms, the sentiments are mixed. Many customers commend the attentive and knowledgeable staff, specifically mentioning personnel like Grecia and Herlinda for their excellent service and professionalism. However, there are also several comments indicating dissatisfaction, particularly regarding delays and customer service issues.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 25%
Negative: 20%

Opening Hours:
Monday: 10:00 AM - 8:00 PM
Tuesday: 10:00 AM - 8:00 PM
Wednesday: 10:00 AM - 8:00 PM
Thursday: 10:00 AM - 8:00 PM
Friday: 10:00 AM - 9:00 PM
Saturday: 10:00 AM - 9:00 PM
Sunday: 11:00 AM - 7:00 PM

Staff Members:
- Grecia
- Herlinda

Best Review:
A customer highlighted the exceptional service provided by Herlinda, emphasizing her attentiveness and knowledge during the ring selection process. Many appreciated the personalized approach taken by the staff, which added value to their shopping experience.

Worst Review:
One dissatisfied customer reported significant delays with their custom engagement ring order, expressing frustration over the lack of communication and repeated errors that prolonged the process.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.