Zales Jewelers, located at 2200 S 10th St Ste H13, McAllen, TX 78503-5437, operates in Hidalgo County and has been a trusted destination for fine jewelry since its inception in 1924. With a focus on engagement ring creation, Zales offers a variety of services such as custom jewelry design, in-store ordering, jewelry and watch repair, and cleaning and inspection services. Customers can expect not only exquisite rings but also excellent service from knowledgeable staff who assist in personalizing each purchase.

The operating hours are as follows:
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM

Overall Sentiment from Online Customer Reviews:
The overall sentiment from online customer reviews leans towards the positive side, with a score of 70% positive, 20% neutral, and 10% negative. Many customers appreciate the staff's helpfulness and expertise, specifically in engagement ring selections, while some have expressed dissatisfaction regarding service delays and issues with products.

Best Review:
Smiley commended the staff at Zales for their exceptional service and great deals, highlighting a recent experience where a staff member named Rene assisted them in purchasing a Movado watch.

Worst Review:
Josh shared a troubling experience related to billing issues with his engagement ring purchase, emphasizing frustrations regarding the lack of responsiveness from customer service and the difficulty in obtaining a refund.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Staff Members Mentioned:**
- Rene
- Jerry De La Garza
- Elia
- Norma