Regency Jewelers, located at 2006 S Main St, McAllen, TX 78503, offers a range of services, especially focusing on the creation of custom engagement rings. With a solid reputation highlighted by 29 reviews, this jewelry store is known for its beautiful selection and attentive service.

Customers frequently praise the quality of the engagement rings and other jewelry pieces, as well as the expertise and friendly demeanor of the staff. Positive remarks highlight the excellent customer service and the ability to fulfill specific requests for custom designs. Some reviewers have noted experiences of receiving high-quality repairs and prompt service.

However, there are also negative sentiments. Some customers have reported issues with service, including communication difficulties with the owner and unsatisfactory handling of repair requests, leading to a frustrating experience.

Overall Sentiment from Online Customer Reviews:
- Positive: 65%
- Neutral: 20%
- Negative: 15%

Operating hours are as follows:
- Tuesday to Saturday: 11:00 AM - 6:00 PM
- Sunday and Monday: Closed

Staff members mentioned in reviews include Mr. Roy and Mrs. Carol.

Best Review: Alejandro Quintanilla expressed appreciation for the quality of both the jewelry and the customer service provided, indicating a trusting relationship with the establishment.

Worst Review: Hien Ha shared a disappointing experience regarding a communication issue while trying to cancel a ring repair, resulting in frustration without a resolution.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.