KAY Jewelers, located at 7400 N 10th St, Ste. B, McAllen, TX 78504, is renowned for its variety of fine jewelry offerings, particularly in engagement and wedding rings. With a focus on providing quality customer service, the staff is dedicated to assisting clients in finding the perfect pieces to commemorate special occasions.

The store features a wide selection, including engagement rings, wedding bands, necklaces, bracelets, and watches, providing customers with options for personalized creations and custom orders. Many customers appreciate the knowledgeable and attentive staff, with several reviews highlighting positive experiences with consultations and purchases.

Operating in Hidalgo County, KAY Jewelers has garnered a mixture of reviews from the local community, resulting in a balanced reputation. The total number of reviews analyzed amounted to 34.

Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 20%
- Negative: 10%

The reviews reflect a generally favorable atmosphere, especially regarding the engagement ring creation process and customer service, though some customers have expressed dissatisfaction with product durability and service delays.

Best Review: A customer named Velma praised the exceptional service provided by Imelda, highlighting her personality, professionalism, and knowledge, which greatly aided in the purchasing decision.

Worst Review: Michelle noted her disappointment regarding a broken necklace purchased just two weeks prior, indicating a lack of resolution to her issue upon return.

Store Hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Staff Members: Imelda, Jackie, Claudia, Gracie, and Diana.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.