Portillo Jewelers, located at 2200 S 10th St, La Plaza Mall in McAllen, TX, is a cherished destination for those seeking exceptional engagement rings and fine jewelry. Known as "The Engagement Ring Experts," this family-run shop led by Ricardo and Denise Portillo has earned a stellar reputation in Hidalgo County for its custom design services and personalized customer care.

The atmosphere at Portillo Jewelers is warm and welcoming, making it a great place to explore options for a meaningful piece. Customers consistently rave about the staff's ability to listen to their desires while providing expert advice to help shape their vision into reality. The supportive and attentive service shines through numerous reviews, each reflecting the store's commitment to quality craftsmanship and customer satisfaction.

Customer Sentiment: Approximately 80% of customers express high satisfaction with their experiences, while about 10% have noted neutral feelings, and another 10% reported concerns primarily around pricing or service consistency.

Opening Hours:
- Monday to Thursday: 10:00 AM – 8:00 PM
- Friday to Saturday: 10:00 AM – 9:00 PM
- Sunday: 10:00 AM – 7:00 PM

Best Review: Debanhi praised the knowledgeable staff, particularly Moni, for making her and her husband feel supported while selecting their engagement ring, calling it a pleasant experience.

Worst Review: A customer named Alien Boy's Universe was disappointed with what they perceived as inflated pricing for their purchase, suggesting a mismatch between expectations and the final cost.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.