Kay Jewelers Shoppes At Blackstone Valley, Millbury, MA

Kay Jewelers, located at 70 Worcester Providence Tpke., Millbury, MA 01527, is a prominent jewelry store in Worcester County, specializing in engagement rings and personalized jewelry services. Customers can reach them at (508) 865-4051. The store is known for its wide selection of engagement rings, wedding bands, and other fine jewelry, alongside repair and appraisal services.

The customer service team has been noted for their friendliness and knowledge, with many reviewers expressing satisfaction with the attentive assistance they received during their jewelry selection process. Staff members like Rue and Michelle were specifically highlighted for their exceptional service and care in helping customers find the perfect pieces.

However, not all reviews are positive. Some customers reported negative experiences, particularly regarding communication issues, such as delays in getting responses or handling repairs. Additionally, there were mentions of misunderstandings about return policies and size exchanges that left some customers feeling frustrated.

Overall sentiment from online customer reviews:
- Positive: 68%
- Neutral: 18%
- Negative: 14%

Your feedback suggests a generally positive atmosphere, especially for engagement ring selection and in-store experience.

**Best Review:**
Joel appreciated the friendly service and remarked on the great quality craftsmanship he observed during his visits.

**Worst Review:**
Emily shared a disappointing experience where her gold chain was lost after a repair, receiving inadequate assistance throughout the process.

**Operating Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.