Antwerp Diamond Imports, operating as The Diamond Gallery in Lansdowne Shoppes, is a reputable jeweler located at 3363 Tates Creek Rd, Lexington, KY 40502. Known primarily for its exceptional engagement ring creation services, this family-owned business has been serving the community for over 40 years. The store boasts a 4.7 average rating from 14 Google reviews, reflecting a strong commitment to customer service and satisfaction. Customers appreciate the knowledgeable and friendly staff who assist clients in finding or creating the perfect engagement ring tailored to their needs.
The shop offers a range of services, including custom jewelry design, watch repairs, and complimentary jewelry cleaning and inspections. The welcoming atmosphere fosters trust, as many customers emphasize the supportive guidance they receive while selecting significant pieces for their special occasions.
Operating Hours:
- Monday: 11 AM - 6 PM
- Tuesday: 11 AM - 6 PM
- Wednesday: 11 AM - 6 PM
- Thursday: 11 AM - 6 PM
- Friday: 11 AM - 6 PM
- Saturday: 11 AM - 5 PM
- Sunday: Closed
Customer Reviews Sentiment:
Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 10%
Negative: 10%
The majority of reviews highlight outstanding customer service and the high quality of jewelry, but a few customers reported delays in communication regarding repairs or services, leading to less favorable experiences.
Best Review:
Leeann praised the store for its beautiful selection of quality jewelry, calling the owners and staff friendly and helpful.
Worst Review:
Russell expressed frustration over the lack of communication regarding the timeline for his watch repair, noting that he had to reach out himself to check on its status.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 16
Store Phone Number: 8592693667