Rivard Fine Jewelry in Lexington KY

Rivard Fine Jewelry is a well-regarded jeweler located at 4101 Tates Creek Centre, Suite 154, Lexington, KY 40517, operating in Fayette County. The store specializes in creating unique engagement rings, offering a range of services that include jewelry repair, resizing, and custom designs. The highly skilled staff, led by owner Mike Rivard, has cultivated a welcoming atmosphere, making customers feel valued and well-informed throughout their purchasing experience.

The store garners an impressive overall reviews count of 128, with many highlighting the professionalism and friendliness of the staff. Positive sentiments dominate the reviews, with approximately 85% of customer feedback reflecting favorable experiences. Customers frequently rave about the quality of products, the attentive service, and the extensive selection of diamonds and jewelry options. However, negative reviews point out occasional communication issues, particularly regarding pricing transparency for services.

Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Opening Hours:
| Day | Hours |
|-----------|------------------------|
| Monday | 10:00 AM - 6:30 PM |
| Tuesday | 10:00 AM - 6:30 PM |
| Wednesday | 10:00 AM - 6:30 PM |
| Thursday | 10:00 AM - 6:30 PM |
| Friday | 10:00 AM - 6:30 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | Closed |

Staff members mentioned include owner Mike Rivard and Damon Surgener, the gemologist.

Best Review:
Kristin commended Rivard Fine Jewelry for its gorgeous jewelry and excellent service, noting that the knowledgeable staff offered customization options to meet her specific needs.

Worst Review:
Brianna expressed frustration over the ring resizing process, indicating that the initial quoted price was not honored, and she faced delays and insufficient apologies for the inconvenience encountered.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.