Zales Jewelers, located at 3555 Nicholasville Rd, Ste S 910, Lexington, KY 40503-3634, is a jewelry store focusing on engagement ring creation and a range of other jewelry services. Known for its extensive collection of engagement rings, Zales offers custom jewelry options, repair services, cleaning and inspection, and financing plans to cater to various customer needs. The store operates in Fayette County and prides itself on providing a welcoming atmosphere for couples looking to celebrate their special moments.

Staff members, including the well-regarded Donna, receive praise for being knowledgeable and offering personalized service. However, the store has garnered mixed feedback; while many customers appreciate the friendly assistance and variety of options, there are notable complaints regarding inconsistent service and issues with product quality, especially concerning repairs and resizing.

Overall Sentiment from Online Customer Reviews:
Positive: 48%
Neutral: 15%
Negative: 37%

Highlight Reviews:
Best Review: A customer praised the attentive service from staff at Zales, notably highlighting Donna’s helpfulness in finding the perfect engagement ring that met their expectations without feeling pressured.

Worst Review: Another customer expressed dissatisfaction with the store’s service, detailing frustrations about the repeated mishandling of their engagement ring repairs and poor communication regarding the status of their order.

**Store Hours:**
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.