Gem Source, located at 368 Southland Dr, Lexington, KY 40503, is a family-owned jewelry store that has been operating since 1989. Known for its exceptional engagement ring creation services, the store places a strong emphasis on education and customer experience. Owner Jim Salyer along with his team helps clients navigate the intricate details of selecting and customizing the perfect ring. Their offerings include GIA certified diamonds, colored gemstones, and expert repair services, ensuring each piece is crafted to meet high standards.

In total, 148 reviews were analyzed from various platforms providing insights into customer experiences.

Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

The atmosphere at Gem Source reflects a commitment to quality with most customers expressing satisfaction with their purchase and the knowledgeable service provided. However, a few negative experiences were reported regarding pricing and service quality.

Best Review:
One customer highlighted the excellent service and professionalism of the Salyer family, indicating how they were thoroughly educated on diamonds and felt supported throughout the ring selection process.

Worst Review:
A dissatisfied reviewer expressed frustration over the quality of their ring's repair work, describing it as disfigured and the service as disrespectful when they sought resolution.

**Operating Hours:**
- Monday to Friday: 10:00 AM – 6:00 PM
- Saturday and Sunday: Closed

**Staff:**
- Jim Salyer

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.