Kay Jewelers, located in Fayette Mall at 3401 Nicholasville Rd Ste. C312, Lexington, KY 40503-3611, operates in Fayette County. This jewelry store specializes in creating beautiful engagement rings and offers a wide range of services aimed at ensuring customer satisfaction. These services include jewelry maintenance and repair, custom orders, ring resizing, and diamond upgrades, among others. The store is known for its knowledgeable and helpful staff, including notable team members like Bipana and KC, who have earned positive recognition for their exceptional customer service.

With a total of 150 reviews collected from various platforms, the sentiment towards Kay Jewelers is mixed.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

Customers commonly applaud the friendly staff and personalized service when creating custom engagement rings. However, there have been complaints regarding the time taken to complete repairs and the quality of work, which has led to dissatisfaction among some clients.

Best Review: A customer highlighted the excellent service provided by Casey, who went above and beyond to help find styles that matched their preferences, illustrating a genuine effort to meet customer needs.
Worst Review: Another customer expressed frustration over repeated issues with their engagement ring resizing, criticizing the long wait times and lack of communication regarding its status.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Store Hours**:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff Members Mentioned: Bipana, KC.