Kay Jewelers Hamburg Pavilion, Lexington, KY

KAY Jewelers, located at 2160 Sir Barton Way, Lexington, KY 40509-2228, is a well-regarded destination for engagement ring creation and jewelry services within Fayette County. The store operates from 10:00 AM to 8:00 PM Monday through Saturday and 11:00 AM to 7:00 PM on Sundays. Customers can reach them at (859) 263-8174.

The services offered include custom and special orders for unique engagement rings, repair services, and jewelry maintenance to ensure longevity. The knowledgeable staff, including team members like Leah and Nellie, are frequently praised for their friendly assistance and personalized attention during the ring selection process. Many reviews highlight the staff's dedication and expertise in helping create memorable pieces for special occasions.

Overall Sentiment from Online Customer Reviews:
Customer feedback reflects a mixed sentiment toward KAY Jewelers. Approximately 60% of reviews are positive, indicating satisfaction with the service and product offerings. Around 25% are neutral, focusing on standard experiences, while roughly 15% of reviews express negative sentiments regarding customer service and repair experiences.

Best Review:
Peggy commended KAY Jewelers for their exceptional service and personal attention, remarking on the positive, friendly atmosphere created by the staff.

Worst Review:
Lisa expressed dissatisfaction with the rude behavior of employees during her ring repair experiences, noting a lack of updates and poor customer service once the sale was complete.

Operating Hours:
| Day | Hours |
|-----------|------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Staff Members:
- Leah
- Nellie

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.