Columbus Diamond Exchange, located at 22 W Gay St, Columbus, OH 43215, is a full-service jewelry retailer specializing in custom engagement ring creation. Customers have praised the exceptional service provided by Steward, noting his ability to listen carefully to their needs and design unique pieces. The atmosphere is described as welcoming, with a charmingly historic location that preserves elements from its origins as a bank building.

Over the 18 reviews examined, the majority of feedback reflects positive experiences, particularly regarding the attentive service and quality of the jewelry. However, there are reports of inconsistent customer service, particularly regarding availability during business hours. The store's hours are as follows:

| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 5:30 PM |
| Tuesday | 10:00 AM - 5:30 PM |
| Wednesday | 10:00 AM - 5:30 PM |
| Thursday | 10:00 AM - 5:30 PM |
| Friday | 10:00 AM - 5:30 PM |
| Saturday | 10:00 AM - 4:00 PM |
| Sunday | Closed |

Staff members mentioned include Steward.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 76%, Neutral: 11%, Negative: 13%.

Best Review:
Mike highlighted the exceptional attentiveness and effort from the staff in providing personalized service while purchasing an engagement ring, emphasizing their commitment to ensuring customer happiness.

Worst Review:
Lindsay experienced frustration with unavailability during normal business hours, expressing disappointment over the lack of response when attempting to visit the store.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.