KAY Jewelers is a prominent jewelry store located at 3816 E. Broad Street, N/A, Columbus, OH 43213-1142, offering a wide range of jewelry services that include engagement ring creation, custom and special orders, jewelry maintenance and repair, and more. With a dedicated team of knowledgeable consultants, the store is committed to guiding customers through their jewelry selection process, ensuring an exceptional shopping experience.

Operating in Franklin County, KAY Jewelers is open during the following hours:

| Day | Hours |
|-----------|------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Overall, KAY Jewelers has received a total of 115 reviews, reflecting a mixed sentiment. Customers appear to have an overall positive experience with approximately 58% expressing satisfaction with their jewelry purchases and the service received. Neutral sentiments account for about 20%, while around 22% report negative experiences primarily related to customer service issues and product quality.

Overall Sentiment from Online Customer Reviews:
- Positive: 58%
- Neutral: 20%
- Negative: 22%

Best Review:
A customer praised the team at KAY Jewelers for their fantastic customer service, specifically commending the staff's attentiveness and helpfulness during the engagement ring selection process.

Worst Review:
One reviewer expressed disappointment, stating that the staff was unprofessional and poor at communicating about the status of a ring repair, leading to frustration and dissatisfaction.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff members mentioned include Randy and Terrance, who have been recognized for their customer service efforts.