Diamonds Direct located at 1330 Polaris Pkwy, Columbus, OH 43240, is renowned for its unparalleled services in engagement ring creation and exceptional customer care. With a strong emphasis on education in diamond quality and design customization, the team excels in guiding clients to find their perfect pieces within a variety of styles and budgets. The atmosphere is welcoming, with many customers praising the staff for their attention to detail and willingness to provide personalized assistance throughout the buying process. Notable staff members include Ellen, Nick, and Ryan, who have received high marks for their service.

Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 5%
Negative: 5%

Positive reviews highlight the expertise and patience of staff, as well as the vast selection available for customization. Customers often mention successful experiences in finding rings that match their vision without feeling pressured. However, a small portion of reviews points to expectations that were not fully met, particularly regarding communication on pricing or product details.

Best Review:
Nanci shared her experience about upgrading her wedding ring, commending the knowledgeable staff for expertly guiding her through choosing the perfect gem within her budget.

Worst Review:
Christine expressed disappointment regarding the lack of product transparency when she felt the quality of a diamond ring was not clearly communicated, leading to an unsatisfactory purchase experience.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Operating Hours:
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 7:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: Closed

Staff Members Mentioned:
- Ellen
- Nick
- Ryan