Kay Jewelers, located at 3995 Gramercy St, Columbus, OH 43219, operates within Franklin County. The store specializes in creating exquisite engagement rings and offers a variety of jewelry services including jewelry maintenance and repair, custom orders, diamond upgrades, gold exchange, appraisals, and flexible financing options. The knowledgeable staff at Kay Jewelers, particularly standout associates like Don and Travis, are praised for their exceptional customer service, making the ring selection process enjoyable with a focus on assisting customers in finding the perfect piece.

Overall Sentiment from Online Customer Reviews:
The general sentiment from reviews indicates a mixed response, with approximately 50% positive, 30% neutral, and 20% negative. Positive reviews highlight great service quality and staff friendliness, while negative reviews mention issues with order fulfillment and customer service experiences.

**Opening Hours:**
| Day | Hours |
|-----------|------------------|
| Tuesday | 10:00 AM - 9:00 PM |
| Wednesday | 10:00 AM - 9:00 PM |
| Thursday | 10:00 AM - 9:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 10:00 AM - 9:00 PM |

Staff Members:
- Don Taulbee
- Travis

Best Review:
A customer expressed satisfaction with Leslie, noting that she effectively guided them through their engagement ring choices, providing helpful insights and allowing them to feel comfortable throughout the process without any pressure to buy.

Worst Review:
Another customer reported a frustrating experience due to the staff’s lack of attentiveness and unclear communication regarding an engagement ring order, indicating a significant gap in service and order handling.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.