Golden Nugget Jewelers, located at 4170 W Broad St, Columbus, OH 43228, offers an extensive range of engagement rings and custom jewelry services. The store is known for its focus on quality craftsmanship and personalized customer service, with positive reviews highlighting the expertise of Mike, the owner, who has created beautiful pieces for customers over the years. The establishment operates in Franklin County and is known for a diverse selection of styles and designs to cater to different tastes.
However, some reviews also point out concerns regarding customer service, particularly in relation to pricing and the quality of products. Issues have been reported about dissatisfaction with repairs and the value of jewelry compared to alternatives. Despite these negative experiences, many customers appreciate the unique offerings and the time taken to guide them through the engagement ring selection process.
Overall Sentiment from Online Customer Reviews:
Based on the review analysis, the overall sentiment can be broken down as follows:
- Positive: 60%
- Neutral: 20%
- Negative: 20%
**Opening Hours:**
- Thursday: 10 am – 5 pm
- Friday: 10 am – 5 pm
- Saturday: 10 am – 5 pm
- Sunday: Closed
- Monday: 10 am – 5 pm
- Tuesday: 10 am – 5 pm
- Wednesday: 10 am – 5 pm
**Staff:**
- Mike (Owner)
Best Review:
Debra praised Mike, noting the creation of beautiful pieces and mentioned that her family has had a positive relationship with the store for many years, never encountering a bad experience.
Worst Review:
Monique expressed frustration over being offered a lesser value ring than promised during her layaway experience and criticized the business's overall practices, feeling scammed during her interactions.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 70%
Total Customer Feedback Reviewed: 15