Diamond Vault of Troy, located at 801 W Big Beaver Rd, Suite 103, Troy, MI 48084, is a highly regarded jeweler specializing in the creation of custom engagement rings. With exceptional customer service and a personalized shopping experience, Diamond Vault offers clients a chance to design unique pieces that reflect their vision and love story. The knowledgeable staff, including Randy and Tim, are praised for their dedication to educating clients about diamonds, the four Cs, and providing an array of options tailored to individual preferences and budgets.

The store also excels in offering a relaxed atmosphere, often providing refreshments to make the clients feel comfortable during their visit. They accommodate appointments and walk-ins, ensuring each customer receives focused attention. Their engagement ring services extend to custom designs, CAD mockups for client approval, and options for various metal finishes.

Overall, the sentiment from online customer reviews reflects a strong enthusiasm for the services provided by Diamond Vault of Troy, with a notable percentage of positive experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 95%
Neutral: 3%
Negative: 2%

**Best Review:** Matt highlighted the outstanding service at Diamond Vault, emphasizing the knowledgeable and patient staff. He appreciated the thoroughness in helping him understand his options and the final outcome of the custom engagement ring exceeded his expectations.

**Worst Review:** NicolE expressed disappointment with the low offer received for a jewelry appraisal compared to competitors, stating dissatisfaction with the customer service during the process.

**Opening Hours:**
Monday to Friday: 9 AM - 6 PM
Saturday: 9 AM - 3 PM
Sunday: Closed

**Staff Members:**
- Randy
- Tim
- Rula

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.